When it comes to the workplace, career administrative professionals deal with so many interesting challenges, priorities and personalities. When the day is done though – many just want to hear the words, ‘Thank you’.
I’m grateful to have worked in many organizations that encourage an environment of strong mutual respect and direct communication. Yet, I hear over and over from my peers that mutual respect and acknowledgement of administrative support contribution is rarely encountered in the day-to-day work.
What’s been your experience? Have you ever pulled a co-worker aside to address this issue? I suspect my love of what I do for a living –shows through– and leaves my co-workers with little doubt about my dedication, experience, and skills. I’m honest about what I cannot accomplish. I’ve got the worst poker face anyhow.. everyone can tell when I’m tired, frustrated, or just not 100 %.
I have to have enough self-awareness to not let my fatigue or hangry (that’s hungry +angry for those of you not familiar with the term) take over my vocal cords. I get out.. Get a walk. Get a drink of water. Maneuver my way into an earlier lunch break.
Most importantly, I pay attention to what is going on with the industry, the company I work for and the people I work alongside. I don’t need to know their personal business– but I can tell when we’re all in a time crunch.. and I can certainly recognize the face of someone that is overwhelmed.
Lately, I’ve been reading more blogs on leadership and employee engagement to help me get a better perspective.
Here are a few of my faves-
Dan Rockwell, LeadershipFreak
Alli Polin, Break the Frame
Jon Mertz, Thin Difference
Liz Ryan, Human Workplace
Lolly Daskal, LeadFromWithin — though I read her stuff almost every day!
So how do we show what we know and how competent we are.. if we are invisible as support staff to those around us? That’s the question lingering in many a competent admin’s brain cells.
I’d love to read your thoughts on this.. please do share! Thanks.