I have a fantasy.
No, not that kind.
The kind where I stand in front of the full roster of attendees for the Society for Human Resource Management (SHRM) conference and I share my brilliant! understanding of the administrative profession.
You see, with all the moving parts of the economic world of HR, recruiting, employee engagement– the front line is being forgotten when it comes to updating and re-writing the job descriptions and expectations of today’s administrative professional. Mind you, I do fundamentally understand the challenges of what type of support the company requests vs. what the job really needs vs. what the pay scale is vs. the vast swath of candidate/applicants for the position. Please allow me to first address the term: GATEKEEPER.
Let me be clear. Executive Assistants| Administrative Assistants|Receptionists are not gatekeepers contrary to popular belief and the delightful, sometimes patronizing, verbiage from unsuccessful sales calls to the office. We are not gatekeepers;we are timekeepers.
TIME IS MONEY- Benjamin Franklin
It is the administrative professional’s key purpose/raison d’être to save staff time. Whether it be a cold call at the front desk in person or a caller that cannot provide exact detail as to what they need– it is my job, my peer’s job to do the right thing and SAVE time for our managers. It is not my decision as to whether you’ll be able to meet with my manager or speak with my manager– that call is his/hers. However, it is my responsibility to carefully measure the intent and value of the interruption, and to assist the caller or visitor in getting the best chance of getting their information to the decision-makers.
So, please do not call me a gatekeeper. I prefer to think of the members of our profession as timekeepers. Or, better yet, time savers. And by that correlation, we become money savers and companies would be better served to see the administrative profession that way.