I must admit to having missed this announcement. But, back in November, the IAAP Certification Administration Board which oversees the CAP, notified members of the new and proper way to display certification designation.
This change meant the designation should reflect separation between our certification and any specialties we hold. So, effective 11/1/17, the new CAP format standard was announced.
Signature before: Kemetia MK Foley CAP-OM
Signature updated: Kemetia MK Foley CAP, OM
Would you please take a moment to update yours & share the word with fellow CAP designees? Thanks!
I’ve been trying to catch up on some learning time this weekend. Mostly watching and listening to replays from some of the social leaders I follow. Tonight, I just happened upon a rant-ish type post from @iSocialFanz aka Brian Fanzo https://youtu.be/83ySoC1MCLM addressing many issues as they relate to social media tools and best practices. What I admire about Brian is his ability to articulate his passion for what he does in a very human and very genuine way.
But one piece of the replay caught my attention because it also applies to the administrative workplace. Know the tools you are using. Understand their context. Mistakes happen, but they cannot all be blamed on the tools we utilize because to paraphrase Brian– the end-user is responsible for the implementation of that tool. It’s also a reminder to be deliberate as we learn. Sometimes I rush to add another social application to my phone without a)needing it b)understanding its true function c)taking the time to learn the shortcuts and features thoroughly.
Admins use many tools to get work done, to communicate updates, to save time for their team. I’ve come to recognize (and somewhat accept) that due to the velocity of our changing field, I may have started to become a user of many tools- but master of none. Furthermore, it provoked me to think about doing some MOS (Microsoft Office Specialist) testing. How else can I demonstrate that I have a comprehension of the main tool I utilize on a daily basis.
Think about it–
As an example, many of us utilize Outlook, Excel, PowerPoint, but are you fluent, do you have a deep bench of skills or just enough to get by? Good stuff to ponder.
Every friend of mine has a story (or a dozen) about crappy customer service. Have you ever noticed that when the level of customer service goes above and beyond, it is news-worthy?!
You can find administrative courses on any Office product, setting up travel arrangements, creating team building projects but I’d never seen a course on customer service for administrative professionals. I’m not just referring to call center staff– they are in a very tough class of their very own. I’m talking about what are the keys to defining superb customer service from an administrative professional?
I’ll fill you in on the back story to what prompted me to develop this session when we meet on Day 2 of Executive Secretary Live. In the meantime, I hope you’ll think about how YOU define great customer service. What does it look like, to you?
Here’s a suggested text to consider written by Linda Kaplan Thaler and Robin Koval. The Power of Nice: How to Conquer the Business World with Kindness (2006). [It is one of my go-to books and I believe it’s available for Kindle and Nook.]
Offered through Northern Virginia Community College Workforce Development Division
REGISTRATION OPENS December 4, 2014
Get an intensive review of the key concepts and terminology required to be successful in taking the CAP Exam. Each section outlined in the CAP Exam Guide will be reviewed, and practice test questions will be given along with a discussion of the correct answers. In addition, the program will include helpful information on what to expect on test day, as well as tips about what and how to study. At the end of the session, you’ll be able to pinpoint exam content that may require additional study effort prior to sitting for the exam. The instructor is an experienced certification study group leader. Please note: This is not an IAAP endorsed session. 2015 is the first year IAAP will be offering the CAP exam in the online format.
TEST 1944 / 0.7 CEU / $89
01A Alexandria Campus, AA 241
Sat, Jan 24 9 am – 4 pm
Instructor: Kemetia MK Foley, CAP-OM