I got out today! But not for long!
My challenge is starting to pick up some steam! More pictures and posts tomorrow.
Happy April! Now, here’s my challenge to you!
Good evening from Virginia.
I’ve had a couple of weeks now to think about my most recent presentation, Amplify Your Voice Through the Power and Potential of Storytelling, which I presented at Executive Secretary LIVE in London on March 16.
I was incredibly moved by the attendee reaction at the conclusion—a standing ovation. I’ve been presenting for ten years now and that has never happened in all that time!
More important to me though were the comments made to me after the presentation and throughout the remainder of the conference. So many attendees told me that they had been moved to tears, caught off-guard by emotions and memories brought to the surface, and happy to have a real opportunity to connect with other attendees through the different session exercises.
For this Presenter|Speaker|Teacher, it was incredibly rewarding to receive that feedback. I never anticipated the session would have quite the emotional impact that it did.
I’m glad it was a different kind of session for so many. More on this to come as I pull all my thoughts together. Thank you to all of the attendees for remaining open-minded, engaged, and courageous. #KeepLearningKeepGrowing
With gratitude, Kem
Let me tell you about ExecSecLIVE London 2018.
My session this year is about storytelling, ‘ Amplify Your Voice Through the Power and Potential of Storytelling’ and how it relates to the work we do, and the world around us.
I’m excited and filled with anticipation of how this session will unfold. It’s an amazing experience to see the faces of attendees when they reach that moment when they leave behind the ‘stuck in a session’ approach and fully invest in learning at the moment. The opening dialogue can leave me feeling quite vulnerable. As I mentioned in my promotional video this is going to be a collaborative and safe environment for learning. No, it’s not about sappy stories! It’s about being honest with our challenges in the workplace, with the perception of our career field of choice, and sharing what we know to be our intrinsic strengths and qualities.
Most of all, I’m looking forward to the laughter. The joy. The synergy that occurs when like-minded, eager-to-learn dedicated professionals come together for professional development and networking.
Hope you will join us there. executivesecretarylive.com/london/2018.
If an admin successfully completes a task using a completely different approach than yours, is it wrong?
If an employee brand new to the workforce delivers a message to a senior executive via text rather than email, is it wrong? Why is it wrong? The message is delivered, right? How would the new employee know that it is or isn’t acceptable to text instead of emailing co-workers unless it was pointed out to them their first day? Perhaps the executive prefers text? No way for you to know unless you have worked for this executive or have first-hand knowledge of his or her preferred method of communication.
Customer service taught me (and my many years in this career) that others just might not see things from the same perspective that I do. They may not have learned how to respond to events in the same way. This employee perceived it as the fastest way to get a message to another staff member. This person thought they were awesome! to be so speedy to get the message out. It did not occur to this employee to actually call the executive because that is not the primary means of communication for this person. They text their family. They text their friends. Why wouldn’t they text their coworkers, too?
The staff member receiving the message was taken aback because the complete content and intent of the message did not get conveyed in that format. Miscommunications ensued. Disdain made a grand entrance.
I suspect this exact kind of scenario is why communication and business writing are two major segments of the Certified Administrative Professional® certification exam offered through the International Association of Administrative Professionals.
I encourage more experienced workforce peers to keep this in mind and to try to remember how long it took you to learn something so well, you did not have to think about how you did it. It comes to you automatically, almost as if you are on auto-pilot. Think how much the workplace has changed. When I joined the workforce I had a lengthy orientation, not just about the organization but also on how to do my job!
These new-to-the-workforce employees are not only learning their job, they are learning what it means to work in an office culture, one that may be far more formal than they understand. Do not let them make awful get-shown-the-door mistakes if you can see it coming. Do not demean these coworkers over their lack of experience. Share the stories of mistakes you have made. In my opinion, empathy is the best way to engage and teach the newest members of the administrative professional workforce.
Please check your email! The location for Monday’s CAP Exam Boot Camp has changed. The new location and directions have been emailed to the contact information submitted for your registration.
Bring your energy! It’s going to be awesome! ~ K.
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